Privacy Policy

Effective Date: 11/12/2023
ABN: 77 633 358 120

SmartLittleKids Childcare Center, located in Campsie, NSW, is committed to protecting your privacy and ensuring the safety of your personal information. This policy outlines how we collect, use, disclose, and protect the personal information of children, parents, and guardians, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide high-quality childcare and ensure the safety and well-being of the children in our care. The information we collect includes, but is not limited to:

Parent/Guardian Information

• Full name
• Residential and mailing address
• Email address
• Phone numbers (mobile, home, work)
• Emergency contact details

Child Information

• Full name
• Date of birth
• Medical history (including immunization records, allergies, and any specific medical conditions)
• Dietary requirements and preferences
• Behavioral, developmental, and learning needs
• Attendance records and daily care logs

Financial Information

• Billing and payment details (bank account or credit card information)
• Information related to government childcare subsidies

We may collect personal information directly from you through enrollment forms, verbal communication, or our website. In some cases, we may collect information from third parties, such as medical professionals, if consent is provided.

2. Purpose of Collection

The personal information we collect is used to:

• Provide safe, tailored childcare services.
• Ensure the health and safety of children, including in emergencies.
• Communicate with parents/guardians regarding their child’s progress and center updates.
• Manage billing, fees, and government childcare subsidies.
• Comply with regulatory and legal obligations, including reporting requirements to relevant government authorities.

3. Disclosure of Personal Information

We do not sell or rent personal information. However, we may disclose personal information to:

• Government agencies, such as the Department of Education and Services Australia, for reporting and compliance purposes.
• Medical professionals in case of an emergency.
• Authorized third-party service providers who assist us with billing, IT support, or auditing, provided they adhere to strict confidentiality agreements.
• Legal entities if required by law, such as in response to a court order or legal proceeding.

4. Data Security

We take all reasonable steps to protect personal information from unauthorized access, misuse, loss, or alteration. Our security measures include:

• Secure storage of physical records in locked filing cabinets.
• Password-protected access to digital records and systems.
• Use of secure servers and encryption for online transactions.
• Regular staff training on data privacy and security protocols.

5. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you or your child. You may also request corrections if you believe the information is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details provided below. We will respond within a reasonable timeframe and may require verification of your identity before providing access.

6. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we securely destroy or de-identify the information.

7. Website and Cookies

Our website may use cookies to improve user experience and track site usage. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.

We may collect non-identifiable information such as:

• IP addresses
• Browser type
• Pages visited and time spent on our site

This information is used solely for website analytics and improvement.

8. Third-Party Services and Links

Our communications or website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website and communicated to families where necessary.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:

SmartLittleKids Childcare Center
24 Elizabeth st, Campsie NSW 2194
info@smartlittlekids.com.au
PH: 02 8668 5425

We take all privacy-related concerns seriously and will work with you to resolve any issues promptly and fairly.This policy reflects our commitment to transparency and responsible management of personal information, ensuring the privacy and security of all families at SmartLittleKids Childcare Center.